Welcome to the fast-paced world we live in, where travel has become an integral part of our lives, and booking flights has never been easier with the advent of flight booking applications.
However, with competition on the rise, it’s crucial to provide a seamless user experience that stands out among the sea of flight booking apps.
That’s where essential features tailored to your target audience come in.
In this article, we’ve curated a list of 8 must-have features for your flight booking application, guaranteed to provide your users with the best experience and increase traffic.
By incorporating these features, you’ll be able to offer a unique value proposition that enhances the booking experience and leads to the success of your flight booking application.
So, before we dive into the features, let’s understand what exactly customers want in their flight booking app.
What Do Customers Truly Desire in Their Flight Booking App?
When it comes to using flight booking applications, customers demand nothing less than an exceptional experience, which includes an app that makes their booking process easy, efficient, and cost-effective.
Here are the answers to all why’s of what customers desired in their flight booking application:
1. Fast & Seamless Search
Yes, a fast and seamless experience is something every app user craves for. No one, absolutely no one, wants for minutes to get their search results.
To provide a seamless search experience, the app should have a user-friendly interface with an intuitive search function.
Furthermore, you should also provide an interface via which users can enter their chosen source and destination and quickly see all available flight possibilities.
2. Straightforward Payment
Customers want to choose a payment method that is both safe and simple to use. They anticipate a straightforward payment procedure that allows them to finalize their reservation in a few clicks
3. Best Deals and Discounts
Companies do price scraping to give you the best deals and discounts. Which is crucial for customer satisfaction. Customers expect to save money while still receiving the best possible service.
4. Hassle-Free Cancellation
If plans change, customers want an easy and hassle-free cancellation process with quick refunds.
5. Data Security
Customers desire data security as a top priority in their flight booking app. Robust security measures, such as encryption, secure login, and regular updates, are expected to protect personal and financial information from fraud and data breaches. Transparency about data privacy policies is crucial in building trust and loyalty.
Alright, now that you’re aware of what customers want in a flight booking app, let’s explore the essential features that you must include to provide them with an exceptional experience like never before.
Essential Features You Should Add in Flight Booking Applications
If you want your flight booking app to stand out from the competition, make sure to include all the essential features. Here are some of the most important ones to consider.
1. Social Login/ Sign Up
When it comes to signing up for a flight booking app, customers desire a seamless experience without wasting time filling out lengthy forms they’ll probably forget next time. So, for matching their expectations, you must provide a simple social login option. You may save consumers time and effort by allowing them to join up with a single click using their social networks accounts, such as Facebook or Google. You may also get their email address and phone number to expedite the login procedure.
2. Accurate Info on Flight Schedule and Status
Sure thing! Accurate flight schedules and status information are crucial for a flight booking app. If you want to provide your users real-time updates on flight availability, cancellations, delays, and arrival/departure times. You must integrate a reliable flight search API into your app. Real-time & accurate info boosts user satisfaction and loyalty, ultimately leading to the success of the application.
3. Check-in Notifications
Air travel is an exhilarating experience, but the tedious process of check-ins can often take away from the excitement. Fortunately, the check in notification feature can be integrated with your app. This dynamic tool simplifies air travel by keeping travelers informed of their check-in status in real-time. Gone are the days of endless queues and nail-biting anxiety. With Check-In, users receive timely notifications on their devices which enable them to avoid long lines and the risk of missing their flight.
4. Ratings & Reviews
Adding a rating and reviews feature where customers may update evaluations and ratings to express their experience with the services they obtained from certain flights or airlines. It will assist you in generating user-generated data as well as assisting people in selecting the finest airline service based on genuine evaluations. If you’re yet not convinced for adding this feature, you must read, why every business needs customer reviews and data.
5. Live Flight Tracking
By integrating this feature into your booking app, you allow your users to have all the information about their flight timings, changes, and delays at their fingertips. After this, they won’t have to wait or wonder when their flight is going to arrive.
6. Push Notifications
It provides users real-time information on discounts, alerts, and flight changes. By sending targeted messages based on user preferences, apps can increase engagement and satisfaction. Users can rest easy knowing they’ll always have the latest travel updates. To create high converting push notification campaigns, check out these push notification strategies.
7. Secure and Easy Payment Gateway
A secure payment gateway is crucial for flight booking apps as it deals with reservations and payments which makes it vulnerable to third-party data breaches. Integrating a reliable and secure payment gateway increases user confidence and loyalty, as users are more likely to trust an app that protects their personal and financial information.
8. Multi Currency Option
If you want users from all around the world to use your flight booking app, it’s essential to make it easy for them to select pricing in their own currency. This personalized strategy requires the app to have the capability to adjust the currency according to the customer’s preference and location.
9. IATA codes
The International Air Transport Association (IATA) assigns a unique two-character code, known as an airline designator code, to identify airlines worldwide. These codes are used for a variety of purposes, including schedules, reservations, and timetables, among others.
10. Price Comparison
What if your users don’t have to go anywhere else and waste no time to analyze the best flight price? Won’t that make them come back and refer to your application? Absolutely, will.
Using these features users can easily compare prices for different destinations and dates which results in a quicker and more convenient booking. This feature increases user satisfaction, loyalty, and revenue for your app.
11. In-built Calendar
In-built calendars are available in most apps nowadays, it makes the date selection process easier. Using an inbuilt calendar customers can book their tickets according to their preferred dates and days, making the booking process more efficient and convenient.
12. Weather Information
With the integration of this feature, users can access real-time information on the humidity and temperature at their traveling destination through your flight booking application. Having this in the same app, they no longer have to guess what to bring or how to prepare for the weather.
13. Price Drop Alert
Give your app users a heads up when their desired tickets’ prices take a dip? Consider integrating a notification feature that alerts them of such drops. This feature can not only help users save money but also initiate communication with them early on which eventually sets the foundation for a positive user experience.
14. Offer Holiday Packages
Who doesn’t want to save money while on vacation? Isn’t that everyone? So, why don’t you provide holiday packages to your app users at the best possible discount? Offering holiday packages allows you to not only tempt more people to book through your app, but also improve revenue.
15. Search Filters
With the help of a search feature, app users can effortlessly discover deals that align with their budget and preferences. As well as, can utilize their previous search history as a guide.
16. Add-On Section
Whether your users need extra baggage space or prefer a more spacious seating arrangement, by adding an add-on section in the app, you can make them all covered. This feature provides add-on services such as Excess Baggage and Seat Plus, are designed to cater to your users unique travel needs.
The flight booking app industry’s competitiveness has made it critical to give consumers a smooth experience.
In this post, we have identified 16 key elements that make an airline booking application stand out.
Combining these elements, in your flight booking applications you can offer a distinct value proposition that improves the booking experience and contributes to the app’s success. Plus, if you’re struggling to add any advanced features to your booking app, our advice is to hire app developers who know their stuff.
Finally, recognizing what customers want in an airline booking app and implementing these features is critical to offer an amazing experience that increases user happiness and loyalty.