More than 85% of customers are willing to give positive feedback about a product or service to the brand. And around 81% would like to report a bad one.
Customers are getting more and more vocal as it becomes easier to record their experiences with a brand. Their feedback is crucial to businesses, especially to SaaS companies as they build entire software solutions based on the needs and likes of customers.
A feature request software helps you process customer feedback to create the most suitable solutions. Let’s take a look at some of the best feature request tools to help you create optimal solutions.
9 top Feature Request software tools for SaaS teams
A feature request is classified as a comment, request, or message from a user that asks for a specific feature to be introduced in a product. A feature request software solution helps you track such feature requests with ease.
Such a tool collects product feedback, and processes and organizes it to be used at appropriate stages in the product development process. A feature request tool plays a monumental role in creating an agile and optimal SaaS solution by helping developers apply feedback in needed areas.
Let’s take a look at the top feature request software tools for SaaS teams:
1. Zeda.io — for complete product management
Zeda.io is the product management software for tracking top software for feature requests in a simpler, more efficient way to empower teams two single out feedback that matters and incorporate it in your product development cycle intuitively. Its seamless integrations with external platforms allow you to collect feedback from there seamlessly. Q
Here are some of the winning features of Zeda.io:
- Intuitive PLM software collects feedback that matters to build products accurately tailored to the needs of the customers.
- A customizable widget can be embedded in the portal for easy access and use.
- Analyze trends and insights to understand the root cause of an issue and resolve it by prioritizing features that are important to your users.
- Keep all your stakeholders and developers in the loop with live roadmaps.
Zeda.io is available in three packs but only discloses the pricing for one: $49 per month. A free trial and demo are also available.
2. Savio — for teams of all sizes
Savio is a lightweight and easy-to-use feature request tracking software. It collects user data in a centralized manner and organizes it by criteria to prioritize the most important criteria. Create knowledge bases of your users’ pain points and ideal solutions.
Some of the notable features of the platform:
- Centralize feedback in one place for easy access and removing misunderstandings.
- Close the loop on customer requests to let them know their feedback is being acted upon.
- Reduce churn by showing customers that they are heard and seen.
Savio is available in three packs: $49 per month, $99 per month, and $199 per month.
3. Trello — a budgetary option
Trello is the ideal feature request tool for small businesses. Your team can set up a public board where customers can log in and vote for their favorite features. They can also elaborate on features they want more out of and what the software should do better.
Some salient features of Trello:
- Comment boards — both private and public — are easy to create and share in Trello, making it a quick process.
- Copy cards between boards with just two clicks for easy management.
- Cards can be sorted by vote count to reveal the popular demands and easily incorporate them into the development cycle.
Trello offers a free pack that has plenty of features. It also has three pain packs that go $5, $10, and $17.50 per user per month. You can also opt for a free trial.
4. Feature Upvote — for small and medium teams
Feature Upvote is a product feedback and upvoting tool that aims to streamline the feedback flows to make them more organized. Users can add and upvote feedback directly, which leads to the most valuable product ideas surfacing on their own.
Some noteworthy features of Feature Upvote:
- Allows up to 10 languages to allow people from different backgrounds to feel welcomed and give their honest feedback.
- The UI is optimized to be used on a variety of devices, making it mobile and universal to use.
- People don’t need to make accounts to participate on the platform, making it extremely accessible.
The tool is available in three plans: $59, $119, and custom priced. A 30-day free trial is available.
5. FeedBear — for managing feature request lifecycle
FeedBear boasts of creating a simple and centralized space that collects feedback and puts it to use right away. Create idea boards where users can upvote to let you know which feature is more important to them and use that data to create an effective roadmap.
Here are some of the key features of the platform:
- The option of changelog allows you to close a feedback loop by announcing new features or updates.
- Add ideas to your roadmaps to share progress with users and keep them up to date on issues.
- Converse via comments on feature requests to get to the root of the problem.
FeedBear is available in three packs: $29 per month, $99 per month, and custom pricing. Users can also avail a free trial.
6. Canny — for beginners
Canny is a straightforward feedback management tool that focuses on putting the feedback received into actionable steps. It has a simple UI and is easy to use, making it an ideal option for beginners.
Take a look at some of the features of Canny:
- Feedback can be segmented into groups for easy processing, such as ‘only from power users’, etc.
- Supports integration with a large variety of third-party apps, making it easy to automate feedback from different communication channels.
- Easy to close feedback loops by announcing the shipment of new features or updates.
Canny is available in a free pack, a $400 per month pack, and a custom-priced one. A free trial and demo are also available.
7. UserVoice — for big teams
UserVoice is meant for big teams that have a large number of channels of feedback. It collects feedback from all the locations into a single voting forum. A customizable feedback portal allows you to process data with ease.
Here are some notable features of the platform:
- Users can easily upvote their favorite features to help you identify trends and act upon them.
- You can segment users by various attributes of their conduct analysis.
- Offers actionable analytics to help you identify high-value features that are directly tied to your revenue and customer growth.
UserVoice does not disclose its pricing. It leads you to a salesperson to negotiate plans. It offers a free trial.
8. Jira — for small teams
Jira is an issue and project-tracking software that focuses on resolving issues. Small businesses can make the most out of Jira by resolving issues with their products and services to stay afloat in the market.
Take a look at some of the features offered by Jira:
- Used for both tracking issues and customer requests, making it an ideal tool for comprehensive project management.
- Create roadmaps easily with the timeline view to document your growth in a project.
- Works for both teams and company-managed projects with customizable workflows.
Jira is available both on the data center as well as the cloud. The five packs range from free to $42,000, depending on your need and usage. You can get a free trial for all packages.
9.Productboard — for focusing on roadmapping
Productboard is a rather complex feature request tool that is meant for big teams with the framework to support complex product development. It excels in roadmapping by creating visual roadmaps to be shared across teams for a collaborative effort.
Here are some key features of Productboard:
- Roadmaps can be personalized for different audiences as well as made interactive for maximum productivity.
- A Google Chrome extension of the tool can gather requests form other platforms such Google Docs and SurveyMonkey to bring everything in one place.
- You can rank feedback based on its importance to the customer or use tags, prioritizing it for future use.
Productboard is available in four plans. The first two are priced at $25 per user per month and $90 per user per month. The last two packs are custom priced.
Pick a feature request software solution that suits your team’s size and style of work for maximum results
Feature request software solutions are an absolute necessity for SaaS teams today. They not only help you organize the feedback you receive through various channels, but they help put them to the correct use in your product development cycle.
When looking for a feature request tool, pay attention to how the tool works to process and incorporate feedback into your product solutions. Focus on features such as upvote visibility, prioritizing, and roadmapping to select the best tools for your SaaS team.
Let us know in the comments what you think would be an ideal feature request tool for a SaaS.